Don Norman got a lot of blowback from designers, when he published The Psychology of Everyday Things (which was changed to The Design of Everyday Things).
He even wrote a sort of “let me explain” follow-up book, called Emotional Design.
But I am actually going through exactly this, right now. I just got off a Zoom call, with our designer, because the first batch of test users couldn’t figure out that there are action buttons.
Many designers want users to admire the UX; not use it.
Don Norman got a lot of blowback from designers, when he published The Psychology of Everyday Things (which was changed to The Design of Everyday Things).
He even wrote a sort of “let me explain” follow-up book, called Emotional Design.
But I am actually going through exactly this, right now. I just got off a Zoom call, with our designer, because the first batch of test users couldn’t figure out that there are action buttons.
Many designers want users to admire the UX; not use it.