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> resolving a database latency issue is not nearly as fun as figuring out who's going to resolve it because the database guy's mom just died, and he'll be out... Shit, we don't know, his mom just died, it's on a spectrum of "he'll be back in a week" to "he'll be changing careers," it's not up to the manager

This is real life for most managers. It is also true some can’t handle the stress and find toxic ways of dealing with it (inappropriate comments, focusing more on the promotion than improving the lives of their team members).

> The end result is that people who want to do good work are managed by people who are ill-trained and ill-temperamented to enable them to do good work, and it can make for a pretty miserable experience.

Sort of true. The reality is somewhere in between. Most managers want to go good. Few are truly evil who get off on making others suffer - or take pleasure in uprooting lives. Incentives and personal motivations play a very big part in how they manage.



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