People getting their contracted speeds from a company they generally despise probably aren't going to come out of the woodwork to write supporting comments.
Note they're not saying 100% of customers got their rated speeds, but the average customer got over 100% of their rated speeds. So, say the 50th percentile customer pays for 100M, they actually got 102M, boom, that metric is met. However easily 25%+ of customers didn't get their rated speeds during that peak period.
Some people ranting on an internet forum isn't high quality data of overall network metrics.
For a lot of residential customers, once latency is good enough it doesn't really matter. Once you get down below like 30 or so milliseconds, a lot of consumer applications just won't be any different. I could have 80ms latency to HN and my experience of the site would be roughly the same. Not saying all residential applications don't care about latency <30ms, but generally speaking the vast majority have very little difference at the moment. Watching a streaming movie, loading a web page, doom scrolling social media, etc are all going to be the exact same experience at 2ms or 10ms or 30ms. This is changing though, and I do prefer having such low latency with my residential fiber connection.
Note they're not saying 100% of customers got their rated speeds, but the average customer got over 100% of their rated speeds. So, say the 50th percentile customer pays for 100M, they actually got 102M, boom, that metric is met. However easily 25%+ of customers didn't get their rated speeds during that peak period.
Some people ranting on an internet forum isn't high quality data of overall network metrics.
For a lot of residential customers, once latency is good enough it doesn't really matter. Once you get down below like 30 or so milliseconds, a lot of consumer applications just won't be any different. I could have 80ms latency to HN and my experience of the site would be roughly the same. Not saying all residential applications don't care about latency <30ms, but generally speaking the vast majority have very little difference at the moment. Watching a streaming movie, loading a web page, doom scrolling social media, etc are all going to be the exact same experience at 2ms or 10ms or 30ms. This is changing though, and I do prefer having such low latency with my residential fiber connection.