If I'm ordering groceries on Instacart, how am I not their customer? Am I only t... | Hacker News

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		ssharp on Oct 26, 2023 \| parent \| context \| favorite \| on: Ask HN: PG's 'Do Things That Don't Scale' manual e... If I'm ordering groceries on Instacart, how am I not their customer? Am I only the customer of the grocery store and delivery driver?

rrr_oh_man on Oct 27, 2023 [–]

To be frank, I’ve never used Instacart, so anything would be (a hopefully educated) guess.

But it might be some version of Michael Seibels's classic "Who is your customer?" (https://youtu.be/C27RVio2rOs?t=10m11s)

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