I don't think Sonos really cares either. Their shuffle has been broken forever (you simply can't shuffle a playlist on Google Assistant), my Roams frequently randomly disconnect, they tried to alienate half their userbase with the S2 update and only changed their tune with massive outcry, the desktop app auto-update doesn't work on Mac... I can go on and on. I tried to report these issues to support, and then to their beta community, and every single thing I reported was ignored for years. Shrug.

I really like their hardware but their software is so bad it's making me want to quit their ecosystem altogether. Their support is bad too.