Actually, that's a good point... outdoor companies tend to be great at that!
Patagonia repaired/replaced damaged clothing for me, Yakima and Specialized sent me free parts, NiteRider fixed a bike light, ReeLight sent me a replacement from overseas, Osprey replaced a backpack after my dog chewed it up... all for free.
Maybe it's just electronics companies that's bad at this stuff
It's a few bucks of aluminum, but they've guaranteed more loyalty than they already had.