This happened to my father. Not from this company, but from others.
We didn't catch it for months. T-Mobile was kind enough to remove charges for a few months back, but said they couldn't remove anything beyond that. Which I felt was understandable.
What I didn't like was that the only way to block future versions of these was to block messaging entirely for that line, and to that (without blocking the other lines) was to pay for a service that let me set fine-grained restrictions on the lines.
See, it's my dad's line, and he's not tech-savvy, so he thought that ignoring them was the best way to go. I don't blame him, as that's the way it should be. Nobody should be able to add charges to your line without express permission.
That should include calling numbers that have a toll charge, too. It should actually ask you when you call the number if you're willing to pay the charge. Likewise for SMS messages. If not, the call/SMS won't go through.
Why this has managed to be this way for so long is beyond me. It only serves to promote fraud.
We didn't catch it for months. T-Mobile was kind enough to remove charges for a few months back, but said they couldn't remove anything beyond that. Which I felt was understandable.
What I didn't like was that the only way to block future versions of these was to block messaging entirely for that line, and to that (without blocking the other lines) was to pay for a service that let me set fine-grained restrictions on the lines.
See, it's my dad's line, and he's not tech-savvy, so he thought that ignoring them was the best way to go. I don't blame him, as that's the way it should be. Nobody should be able to add charges to your line without express permission.
That should include calling numbers that have a toll charge, too. It should actually ask you when you call the number if you're willing to pay the charge. Likewise for SMS messages. If not, the call/SMS won't go through.
Why this has managed to be this way for so long is beyond me. It only serves to promote fraud.