I've never had an experience anywhere near that bad, but InstaCart is the slider set all the way to the "this is a random person, we vaguely know what's in the store, and you work out what you're actually getting with the random person as they're shopping" end of the spectrum. The good thing about it is that its store flexibility is extremely high.
Prime Now is the slider set to the other extreme: inventory is accurate, your "shopper" might as well be a robotic arm, and your driver is a separate, nameless delivery system. The downside is the store flexibility is limited to Whole Foods.
I've never had an experience anywhere near that bad, but InstaCart is the slider set all the way to the "this is a random person, we vaguely know what's in the store, and you work out what you're actually getting with the random person as they're shopping" end of the spectrum. The good thing about it is that its store flexibility is extremely high.
Prime Now is the slider set to the other extreme: inventory is accurate, your "shopper" might as well be a robotic arm, and your driver is a separate, nameless delivery system. The downside is the store flexibility is limited to Whole Foods.