Well, when you have claims involving million, you probably want to spend more th... | Hacker News

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		hutzlibu on Aug 30, 2023 \| parent \| context \| favorite \| on: Farmers Insurance Laying Off 11% of Workforce, Cit... Well, when you have claims involving million, you probably want to spend more then 10 minutes investigating a claim. Insurance fraud is a real thing. Otherwise I agree, there is likely a lot that can be done to make the processes more efficient.

londons_explore on Aug 30, 2023 [–]

Sure. But the vast majority of claims are for $300 to fix a dent in a car.

It just doesn't make sense to spend more than 10 minutes on them.

seanmcdirmid on Aug 30, 2023 | [–]

Deductibles mean you can spend 0 minutes on those.

mindslight on Aug 30, 2023 | | [–]

Not if it's a dent in someone else's car that your customer caused.

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