One point to remember is that during the pandemic, customers were much more sympathetic to everyone. The overall quality of customer service has gone done since the pandemic (even in companies that returned to office) and we, the customer, are forgiving of that. Pre-pandemic, we were not nearly as forgiving.
That doesn't seem to have regressed much, though. I do feel like people are more forgiving of home office interruptions since they became more common, but I don't think it makes that much difference. At the end of the day they still need their stuff fixed quickly and want good advice. And at least the current management believes in human capital and keeps good people for a long time, so people generally get that and turnover is rather low.
