I would not bet my brand on generative AI being ready to handle customer-facing conversations without supervision.
Seems insane. But hey, maybe the ROI is there for replacing frontline support. It’s lower quality but way lower price, so you can afford to escalate to a human quicker?
Just to steelman, if I could easily and instantly talk to a support chatbot that was somewhat knowledgeable about the product lineup, it might be useful. Better than the Intercom chat box where the human replies to you in 2-10 hours.
Seems insane. But hey, maybe the ROI is there for replacing frontline support. It’s lower quality but way lower price, so you can afford to escalate to a human quicker?
Just to steelman, if I could easily and instantly talk to a support chatbot that was somewhat knowledgeable about the product lineup, it might be useful. Better than the Intercom chat box where the human replies to you in 2-10 hours.