I 2nd this, minus Salesforce being hard to customize. It's probably too customizable.
At a certain stage of a company, sales reps expect Salesforce. So much so, that even when we finally caved and got it, I had reps specifically turn off Lightning and stick with Classic mode. It's like Bloomberg - it's what they know and can move fast in.
As much as it pains me to say this, it may make sense to have an option that can mirror the Salesforce UI vs reinventing the wheel. Or maybe even an integration / escape hatch to migrate everything off of Salesforce to this. Basically, if you want reps to adopt it, make it close as possible to what they know.
In terms of UI, Notion has been our main source of inspiration.
Targeting the bucket of Salespeople who enjoy the Notion UI is definitely a smaller one than those who know how to use Salesforce, but I feel like it might be a faster-growing one. It's a good point that it will become harder as we move to larger companies with a higher share of experienced sales reps that don't want to change.
At a certain stage of a company, sales reps expect Salesforce. So much so, that even when we finally caved and got it, I had reps specifically turn off Lightning and stick with Classic mode. It's like Bloomberg - it's what they know and can move fast in.
As much as it pains me to say this, it may make sense to have an option that can mirror the Salesforce UI vs reinventing the wheel. Or maybe even an integration / escape hatch to migrate everything off of Salesforce to this. Basically, if you want reps to adopt it, make it close as possible to what they know.