I hesitate to blame the audience when vendors are all too keen to force the transition themselves. See Adobe, Microsoft, and Atlassian's discontinuing/restriction of on premises licenses for their products.
People often seem to have a general sense of helplessness when it comes to large businesses, why get upset about it when there's nothing you can do?
I don't see anything unless people find the motivation to make it a political issue.
A personal anecdote that I think exemplifies the problem:
I was once double invoiced for custom charges by FedEx. The phone number on the invoice lead to a phone tree where every option simply hung up. Depending on where I looked there were three different email addresses, and an online form; only one provided an automated response and my first three emails were ignored entirely. Their customer support line was unable to connect to that department.
At one point I was given an individual's work email and received no response either. Despite this, I continued to receive past due, and final notice letters from them.
It took months and hours of my time to resolve a problem they created, had I not persisted, I would have had to deal with collections and credit agencies.
Why should we allow companies behave this way without repercussions?
People often seem to have a general sense of helplessness when it comes to large businesses, why get upset about it when there's nothing you can do?
I don't see anything unless people find the motivation to make it a political issue.
A personal anecdote that I think exemplifies the problem:
I was once double invoiced for custom charges by FedEx. The phone number on the invoice lead to a phone tree where every option simply hung up. Depending on where I looked there were three different email addresses, and an online form; only one provided an automated response and my first three emails were ignored entirely. Their customer support line was unable to connect to that department.
At one point I was given an individual's work email and received no response either. Despite this, I continued to receive past due, and final notice letters from them.
It took months and hours of my time to resolve a problem they created, had I not persisted, I would have had to deal with collections and credit agencies.
Why should we allow companies behave this way without repercussions?