> when describing the driver who hit the Lyft she called him "young"
> played back the audio of her conversation
Am I reading this right? She gave a verbal statement to a rep, ostensibly to support their internal processes. They turned around and hypercriticized her exact wording, looking for reasons to punish her? If you squint hard enough, you can almost understand why companies want to avoid any possibly-misconstruable language in public posts, regardless of how unreasonable the possible PR blowup would be. But this is the next level.
> played back the audio of her conversation
Am I reading this right? She gave a verbal statement to a rep, ostensibly to support their internal processes. They turned around and hypercriticized her exact wording, looking for reasons to punish her? If you squint hard enough, you can almost understand why companies want to avoid any possibly-misconstruable language in public posts, regardless of how unreasonable the possible PR blowup would be. But this is the next level.