Simply put: we don’t build services to make money; we make money to build better services.
This reminds me of a company I respect for their history and ability to do great things (relative to their field). Things may have changed in more recent years but I recall a statement similar to this one made by Ferrari years ago. It went something like this:
We don't race so we can sell street cars, we sell street cars so we can race.
Interesting, because I was also thinking of Disney. They had enormous conflicts in Florida with the experienced hotel executives they brought in to run the new hotels.
Ultimately those hotel men were pushed out by the Disney managers, who all shared the same corporate DNA: fanatical attention to guest experience combined with unawareness of money.
One store generated $100k/year in revenue, and cost $1M/year to run. That was perfect from Disney's viewpoint.
This reminds me of a company I respect for their history and ability to do great things (relative to their field). Things may have changed in more recent years but I recall a statement similar to this one made by Ferrari years ago. It went something like this:
We don't race so we can sell street cars, we sell street cars so we can race.