My nightmare story takes the cake. I tried to switch from Google Fi to "visible". I filled out the online signup, got mailed my sim card and when it came time to switch, their sign up website would just point me to a broken page. No problem right? I go to their support. It turns out the support is literally just a chat bot that you have to navigate correctly to finally get to a representative which is just a facebook messenger like window. (No phone support or address whatsoever).
In the end they couldn't figure out why my transfer failed and why I was stuck in limbo. They said they would escalate to their "Technician" who never got back to me.
Doing some research on Reddit I discovered that this is a common issue with that MVNO. So now here I was, never got onto visible while Google Fi is now informing me my service is about to be terminated because from their end I transfered out.
Keep in mind this whole saga took many hours to get to this point. I decided at that point to get away from this MVNO as fast as I could. I call up Google and they said they are missing the pin and some details to initiate transfer back to Google.
Visible says they dont have that data and to talk to google. I had no idea what to do and no one to ask for help so I decided to wait to see what would happen. Would I lose my number i've had for 15+ years? Turns out nope, Google Fi kept providing me service while keeping me in a perpetual state of "pending termination".
I just stuck with them for the time being because I didn't want to deal with anymore headaches. Eventually I tried to sign up for T-Mobile proper and they managed to get the phone transfered.
I've used multiple MVNOs (Ting, Tracfone,That Walmart MVNO,Mint,Xfinity mobile, visible and a few others). They all seem like they are gimped in some way whether it be delayed SMS, slow speeds, but now i've learned that another way they cut corners is with horrendous support and processes. As long as I can afford it, I will stay the hell away from these guys and I totally understand why so many others do as well.
In the end they couldn't figure out why my transfer failed and why I was stuck in limbo. They said they would escalate to their "Technician" who never got back to me.
Doing some research on Reddit I discovered that this is a common issue with that MVNO. So now here I was, never got onto visible while Google Fi is now informing me my service is about to be terminated because from their end I transfered out.
Keep in mind this whole saga took many hours to get to this point. I decided at that point to get away from this MVNO as fast as I could. I call up Google and they said they are missing the pin and some details to initiate transfer back to Google.
Visible says they dont have that data and to talk to google. I had no idea what to do and no one to ask for help so I decided to wait to see what would happen. Would I lose my number i've had for 15+ years? Turns out nope, Google Fi kept providing me service while keeping me in a perpetual state of "pending termination".
I just stuck with them for the time being because I didn't want to deal with anymore headaches. Eventually I tried to sign up for T-Mobile proper and they managed to get the phone transfered.
I've used multiple MVNOs (Ting, Tracfone,That Walmart MVNO,Mint,Xfinity mobile, visible and a few others). They all seem like they are gimped in some way whether it be delayed SMS, slow speeds, but now i've learned that another way they cut corners is with horrendous support and processes. As long as I can afford it, I will stay the hell away from these guys and I totally understand why so many others do as well.