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Agreed, this is how company communication should be.

I don't use Fly but would consider them in the future even given their recent issues.

I look at this in contrast to Twitter who had/has? an outage today. Their leadership is opaque and doesn't take responsibility for the issues they are causing.



In fairness, a CEO who has basically been Kanye-ing himself and his company into irrelevance is a low bar.




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