1. Get a support tool (or in this case, roll your own, then buy one when you outgrow that)
2. Build/buy tooling to direct users to existing documentation that might answer their questions
3. Move any routine tasks that require a human to automated self-serve tools.
4. Rope your community into answering eachother's questions.
1. Get a support tool (or in this case, roll your own, then buy one when you outgrow that)
2. Build/buy tooling to direct users to existing documentation that might answer their questions
3. Move any routine tasks that require a human to automated self-serve tools.
4. Rope your community into answering eachother's questions.