> 5 Whys are used a lot of time to shift blame away
> Blame isn't the goal of the document.
5 whys is a tool in root cause analysis. The point of 5 whys is to identify links where "failure would not have happened if" and not act on those.
Blame is a tool that helps dig deeper by aligning incentives. As a moderator you want to find those ifs and blame helps point the finger at perceived causes. The hard part is triage done on blame shifting to assess whether that is actually a cause or just an excuse.
5 whys is a tool in root cause analysis. The point of 5 whys is to identify links where "failure would not have happened if" and not act on those.
Blame is a tool that helps dig deeper by aligning incentives. As a moderator you want to find those ifs and blame helps point the finger at perceived causes. The hard part is triage done on blame shifting to assess whether that is actually a cause or just an excuse.