> I'm not totally sure what the complaint, here,

that the company you bought your product from will offensively low ball you on a trade-in?

It's nice of them to consider buying it at all. Very few manufacturers want their product back. They are in the business of producing new stuff, not shuffling around used stuff.

Of course a used product dealer is going to pay you less than the next consumer will. They have to sell to the same consumer and need a margin to justify their time acting as the middleman. Same reason the used car dealer will give you less for your used car than the next driver buying direct will give you.

So like basically any other luxury goods company? Ever tried to trade in jewelry?