Unfortunately I think the solution is very much the users and content, not the tools. What I mean by that is you need to have documentation on processes and workflow. That needs to be drilled into peoples heads and routinely audited.

As empowering as software is it really can allow for chaos when it comes to knowledge base. I don’t think there’s going to be any amount of integration with any one tooling that would make a solution click with all users. It always comes back to who the individuals are and how they perceive productivity.

They may be right as an individual. Tool X may be way better for them. A lot of us are working on teams though and with that we have to learn to adapt to what works for the team.