Changed the title from the less-information "Our Most Controversial Business Decision"
Background is the 2020 post and discussion "Baremetrics required a phone call to cancel" https://news.ycombinator.com/item?id=25514200 where many users were unhappy and debated if the practice is legal.
> Surprisingly to me, something like 60% of the people appreciated
> the offboarding and provided in-depth feedback (up to 45 mins to
> an hour!), 20% of the people just wanted to get through it as
> quickly as possible (single word answers), and the remaining 20%
> probably would have rather had a cage match.
I'm a Baremetrics customer with no near intention to cancel. I would've hate if it requires a phone call but I'd be in the 60% group giving some feedback.
Background is the 2020 post and discussion "Baremetrics required a phone call to cancel" https://news.ycombinator.com/item?id=25514200 where many users were unhappy and debated if the practice is legal.
> Surprisingly to me, something like 60% of the people appreciated > the offboarding and provided in-depth feedback (up to 45 mins to > an hour!), 20% of the people just wanted to get through it as > quickly as possible (single word answers), and the remaining 20% > probably would have rather had a cage match.
I'm a Baremetrics customer with no near intention to cancel. I would've hate if it requires a phone call but I'd be in the 60% group giving some feedback.