Then that sucks for GoDaddy, but what I'm getting at is that they should make a call to GoDaddy engineering and say "Hey, what's up with this, are we being throttled or something?". The risk/benefit for this type of thing just doesn't work in favor of Namecheap. Posting what they did, if GoDaddy is indeed dragging their feet on purpose, they'll be able to say "we told you so!" which isn't worth much. If GoDaddy is NOT intentionally delaying this and GoDaddy comes out against this, Namecheap gets a lot of bad PR, and rightly so.
If they just said "we're having issues with transfers in from GoDaddy right now, we've contacted them about the issue and are waiting to hear back, and we'll update you with any of their responses and/or progress on the matter", I'd be much more impressed. It seems that they're trying to kick GoDaddy while they're down instead of working to actually resolve the issue for their clients.
Conversely, the mobs are already upset about bad behavior on GoDaddy's part. If Namecheap is right, this story gets even bigger and makes things even worse for GoDaddy.
If they're wrong, well, everyone is pissed at GoDaddy anyway, so this angle fades quietly from view.
If they just said "we're having issues with transfers in from GoDaddy right now, we've contacted them about the issue and are waiting to hear back, and we'll update you with any of their responses and/or progress on the matter", I'd be much more impressed. It seems that they're trying to kick GoDaddy while they're down instead of working to actually resolve the issue for their clients.