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> Sure, you can run the platform with 1/10 headcount with significantly degraded user experiences (say ~98%). This is not a problem for startups but people usually have higher expectations for established companies.

This exactly. During the recent Whatsapp outage, many threads popped up on HN about how big of an issue this is in Europe, since Whatsapp is the main messaging platform in Europe. Thankfully, these outages are short and far between, so they never actually cause real issues. This is obviously costing Meta/Facebook a lot of money, but allows them to be an essential service. So essential in fact, that every major news outlet in my country sends a push message as soon as Whatsapp is down.

If Twitter wants to be a comparably important platform, they need that same stability. And Twitter, for me, is very much the best place to stay up-to-date on any current event (in near real-time). Reddit used to be pretty good with Live, but that's pretty much died (and was mostly a summary of tweets anyway). I really hope Twitter survives Elon, because I don't know of an alternative right now that has the same value in this use case.



I don't remember WhatsApp being less stable before it was bought by Meta. And it was just as essential back then too.


Yes it felt more reliable when it was on their own infra before they migrated to FB internal infra.


Whatsapp is even more essential in most of APAC and South America




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