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<<If the customer is not engaged enough to make clear what they want

Tbh, I sometimes wonder if it is a question of engagement. I just finished a project. Major clusterfuck. And it is a part of a much bigger overhaul. Tons of people are involved and there is maybe one person hidden somewhere that understands how it all fits together ( but my real fear is that the project is so big that no one really knows what this monstrosity is supposed to do, how it is supposed to behave or even how it actually behaves ).

People are engaged ( the ones doing the work anyway ), but there is just too many cooks and too many layers to information to be translated from English to English and from English to w/e contractors are from.

<<Someone's career probably _should_ be limited.

Probably, but based on my experience, there is near zero accountability in manager's circle. It is usually the sacrificial scape goat that gets all the blame and limited career opportunities.



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