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"Amazon.com staff — seriously, just look at this from the customer’s point of view, and try to tell me this is a customer friendly process."

I don't believe Amazon views any seller, let alone someone selling used items occasionally, as a customer. The buyer is their customer. 3rd party sellers are mostly interchangeable. If you are a professional seller with enough volume however, you have a direct human account rep who can at least provide more insight into processes such as this.



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