Yeah. I mean if people cancel 20% of the time then you could pay the coaches either way and then charge 20% more for the service. At least that is what I am thinking. Maybe it wouldn’t bother the coaches as much if they’re going to get paid either way. Maybe with limits to how often this can occur without a penalty.
Hm, yes. I like it, having kind of a grace period for a certain amount of times per month. This is something I've added to our list of things to look into from today's comments. Thank you!!
Give your clients alerts. Send me a text message 15 minutes before the appointment, if its time and you've been waiting for 5 minutes call me.
Yes I know I can set up calendar alerts, but odds are I screwed that up somehow, and a call will get through.
Bonus points for telling me not to feel bad and stress too much if I'm late. If it's an hour appointment and I joined 30 minutes in, that should be okay. Yeah I've lost the unused time, but otherwise that would reduce my stress.
Also I'd rather have a change under 24 hours, be accommodated (if it's possible on your end )without an extra charge.
I can definitely see myself the day before "going wait can we move our 3:00 to 5:00 instead? And if that's not possible I may just want to keep 3:00, but if it works for everyone I'd rather have 5pm"
