My state (New York) has a similar regulatory feature. I had an issue with bees inside of the utility pole that feeds my home. Issue: the pole is owned by the telephone company. So power people tell me to call the phone company, and the phone company tells me to get a landline before they will talk to me.
So I called the public utility commission, which apparently starts fining both parties within 48 hours of the complaint, which I submitted on Sunday. Monday morning arrives, and there is a comical gathering of trucks with crews frantically working to replace the pole (which is a fascinating process).
The foreman told me that the government is essentially level 3 support, and had I worked through the company, he probably would have inspected it over a few months before any work would have started, and only if I was persistent.
The key lesson is that large companies only perceive pain. PayPal lives in a big loophole, so it’s difficult to inflict pain on them and thus difficult to ever be satisfied with them.
So I called the public utility commission, which apparently starts fining both parties within 48 hours of the complaint, which I submitted on Sunday. Monday morning arrives, and there is a comical gathering of trucks with crews frantically working to replace the pole (which is a fascinating process).
The foreman told me that the government is essentially level 3 support, and had I worked through the company, he probably would have inspected it over a few months before any work would have started, and only if I was persistent.
The key lesson is that large companies only perceive pain. PayPal lives in a big loophole, so it’s difficult to inflict pain on them and thus difficult to ever be satisfied with them.