You know that image people share occasionally that illustrates how all the different functions of Craiglist were carved up into separate specialized apps? That’s what I think I’d personally like to see for Twitter.
Journalists that need a place to post live updates as well as links to their long-form stories? Make a platform that does that, and only that.
Bots that post a jpg every day? Make an app that does that and only that.
Get customer service by DMing companies directly because they respond on Twitter for some reason? Make an app that does that and only that.
> Get customer service by DMing companies directly because they respond on Twitter for some reason?
This is sort of what https://www.resolver.co.uk/ is. But the main reason companies respond on Twitter is that it's also a place where you can catch the attention of journalists. There's positive synergy in having everyone fight on the same platform.
Journalists that need a place to post live updates as well as links to their long-form stories? Make a platform that does that, and only that.
Bots that post a jpg every day? Make an app that does that and only that.
Get customer service by DMing companies directly because they respond on Twitter for some reason? Make an app that does that and only that.
And so on.