I've seen this constantly over the years, people who absolutely refuse to read the simplest instructions, but instead require step-by-step hand-holding from you personally.
I have no idea how these people get through life at all.
For example when someone asks me "how do I get a German work visa" and I reply with a link to a page titled "how to get a German work visa", which is the among the first results on Google. A literal minute later, they ask me more questions that the page clearly answers.
Some people can't be arsed to read a 5 minute article you hand-delivered to them, and would rather have you type it back to them.
I think that some people just have zero respect for other people's time.
I suspect that, at least subconsciously, they're to some extent doing that to punish you for writing 'bad' software that they have to struggle with. If they're going to suffer, you're going to suffer right along side them.
I have no idea how these people get through life at all.