Exactly. At one of my previous workplaces there was a cumulative effect of misattributed error messages so the actions to perform were often of no help.
Not even to mention the fact that new or changed error messages caused a landslide in costs in translations to various languages. I guess this product has no localization? At that time, when I was working at such a product that had it, we had to go through a deliberate process to describe why we want to change it, what the impact is, etc. Tell me you want 100 new messages and you will be stuck in meetings for the next month.
In their case, though, it seems they at least have the support in management for it. I hope it turns out better for them than it did for me.
I had an error message a few months ago that instructed me to reinstall the AWS CLI, I filed a ticket when that didn't work, and the team was annoyed with me because obviously the real problem was a Python configuration warning with no suggested action 10 lines up.
Not even to mention the fact that new or changed error messages caused a landslide in costs in translations to various languages. I guess this product has no localization? At that time, when I was working at such a product that had it, we had to go through a deliberate process to describe why we want to change it, what the impact is, etc. Tell me you want 100 new messages and you will be stuck in meetings for the next month.
In their case, though, it seems they at least have the support in management for it. I hope it turns out better for them than it did for me.