I'm always coming across airline and hotel sites that don't work for days at a time, or which don't work in Firefox etc. Latest was EVA Air a week ago.
When I think about the money these kind of sites in particular must be losing from shoddy engineering... I honestly don't know how their devs get away with it!
I’ll tell you how, because I had a client in this exact situation. The business just sees fluctuations in sales. They don’t see error rates. In traditional businesses SW engineering keeps the dynatrace logs close to the vest.
I convinced a dev to walk me through their dynatrace console. I dug in and took screenshots then gave them to h to the business. The business demanded access to dynatrace and then was able to correlate error rates with revenue fluctuations (down to the hour of the day, people are habitual). They came up with a cost factor and figured out how much they’re losing. This led to budget being allocated for a project to solve these problems. I bid on the work but was denied. The VP of IT at this point hated me.
When I think about the money these kind of sites in particular must be losing from shoddy engineering... I honestly don't know how their devs get away with it!