> I had to do 5 returns before they finally sent me one in a box that was not already opened.
Before this year, I've never had a defective electronic device (laptop, phone, monitor, camera, etc.) or encountered any issue that made me return a device. But a few months back, I had a similarly terrible experience with returns.
I bought a new lenovo yoga, it came with a defective spacebar. Got a replacement, it came with another defective spacebar! And this was a new laptop, still sealed. Decided to just replace the keyboard & upper case under warranty (which was the recommended procedure), and now the spacebar issue is finally fixed. But now I notice the new upper case had a raised crease above the "Esc" key. This time, I'm not bothering with another return or replacement, at least the crease isn't affecting any functionality.
I've never experienced QC this poor before on a brand new, >$1000 electronic device. The whole thing turned me off from lenovo laptops.
Doesn’t surprise me at all. Dealing with any company that isn’t apple is a nightmare.
I had a razer laptop with display issues. I paid to ship it to California, and 2 months later they shipped me back a laptop with display issues.
And the tech was anything but fluent in English. He had a very rudimentary command of the language so I question whether he even understood the problem.
>Dealing with any company that isn’t apple is a nightmare.
Really I found the experience quite the opposite. It was incredibly insulting to have them take the defective iphone i just spend $1200 on and try to make a show of giving me a refurbished unit to replace it. They bring one out in some weird non retail box and make a point that you see them unwrap the cellophane. I asked them WTF this is I want a new phone from a retail box on the shelf over there (so to speak) they made a huff about it but finally conceded to give me an actual new retail phone. Apple is scum. People falling for their dumb little customer service pony show are what keep them in such high profit margins. If any other company did that you would be having a fit that they should give you a discount for getting a used unit.
I shouldn't have to get aggressive with them to force them to give me what I paid full price for. They are at least as bad as any other company and also actively trying to hide it.
ThinkPads are the only good thing Lenovo ever put out, and they just bought them off IBM. I would never recommend the brand (or almost any brand) as a whole.
Before this year, I've never had a defective electronic device (laptop, phone, monitor, camera, etc.) or encountered any issue that made me return a device. But a few months back, I had a similarly terrible experience with returns.
I bought a new lenovo yoga, it came with a defective spacebar. Got a replacement, it came with another defective spacebar! And this was a new laptop, still sealed. Decided to just replace the keyboard & upper case under warranty (which was the recommended procedure), and now the spacebar issue is finally fixed. But now I notice the new upper case had a raised crease above the "Esc" key. This time, I'm not bothering with another return or replacement, at least the crease isn't affecting any functionality.
I've never experienced QC this poor before on a brand new, >$1000 electronic device. The whole thing turned me off from lenovo laptops.