Maybe a decade ago, there were feedback pages. I recall when Google Maps changed its format. (I forget now what the change was, maybe scattering controls all over instead of having a sort of legend where all the controls sat.) There was a place where you could provide feedback, sort of like a Usenet page. Anyway, after the change there were thousands of posts, and after a few days tens of thousands of posts--every last one of them negative. (Well, there were one or two positives, but they were /s.) After a week someone from Google showed up and said they were listening. They eventually changed some very minor part of the format to look sort of more or less a little like it used to, while not budging on most of the changes they had made. At that point, people started posting alternative map sites.