And I think she's wrong, as another librarian who's worked in public services.
I think Google's poor implementation of 2FA is a result of misaligned incentives, unknown unknowns in the product development cycle (because she's right that engineers assume a baseline technological literacy and access that isn't there for everyone), and deeper social issues.
Lying it directly at Google's feet and implying that they made that choice maliciously rather than ignorantly (or to maximize their actual goal, which is $$$) + not noting that the bad decisions have also been picked up by their competitors makes it read more as a judgment than an invitation for collaboration/plea for help. I think a different approach would have been more effective.
I have a tactical disagreement with Shelley. No disagreement on the actual issue, which she's right is a huge problem and one I've personally encountered hundreds of times.
I think Google's poor implementation of 2FA is a result of misaligned incentives, unknown unknowns in the product development cycle (because she's right that engineers assume a baseline technological literacy and access that isn't there for everyone), and deeper social issues.
Lying it directly at Google's feet and implying that they made that choice maliciously rather than ignorantly (or to maximize their actual goal, which is $$$) + not noting that the bad decisions have also been picked up by their competitors makes it read more as a judgment than an invitation for collaboration/plea for help. I think a different approach would have been more effective.
I have a tactical disagreement with Shelley. No disagreement on the actual issue, which she's right is a huge problem and one I've personally encountered hundreds of times.