I had basically this exact experience. I finished a no-profit side project and wanted to get some traffic to it so I started a small campaign. I was immediately suspended for suspicious payment.
After literally months of trying to convince them I was the owner of the account and the payment methods, I succeeded by finally sending pictures of credit cards on the accounts (not secure, I gave up) and also just deleting every campaign. I'm not sure which one had an effect -- it was just me throwing pasta against a wall.
I was relieved, BUT! my account is still suspended. Why? It says I have an unpaid balance.
I thought this would be an easy suspension to appeal. Well, I submitted it on July 7, and still no action. Here's there message of responding within 5 business days:
I once tried to call the company, but they refused to talk to me because my account was suspended. There's no way out but to somehow convince them to unsuspend, and in my case, that didn't even work.
It's truly the worst customer experiences I've ever had.
After literally months of trying to convince them I was the owner of the account and the payment methods, I succeeded by finally sending pictures of credit cards on the accounts (not secure, I gave up) and also just deleting every campaign. I'm not sure which one had an effect -- it was just me throwing pasta against a wall.
I was relieved, BUT! my account is still suspended. Why? It says I have an unpaid balance.
https://ibb.co/NYgz95H
What do my balances read? 0.00
https://ibb.co/FWKxfVZ
I thought this would be an easy suspension to appeal. Well, I submitted it on July 7, and still no action. Here's there message of responding within 5 business days:
https://ibb.co/r2Sx6ht
I once tried to call the company, but they refused to talk to me because my account was suspended. There's no way out but to somehow convince them to unsuspend, and in my case, that didn't even work.
It's truly the worst customer experiences I've ever had.