Every company should have a clear policy against jumping into these kinds of support claims outside of established channels, because they are the main vector for social engineering.
There are reasons that accounts get suspended and whether or not those reasons are perfect, having humans reach in and jerk around with the system is much less perfect.
I agree & didn't mean to imply otherwise. They should focus on making their system (including appeals via the official channels) work properly rather than doing support via HN.
There are reasons that accounts get suspended and whether or not those reasons are perfect, having humans reach in and jerk around with the system is much less perfect.