> Of course, it is not feasible to provide it to all users
Maybe it should be made illegal to provide paid services without adequate customer support, just pushing the costs back onto the customer, which is what Google is doing, is pure fraud.
Private-sector customer support can also mean contacting your local representative and hoping they take up your cause. That tactic once got a health insurer of mine to stop trying to wait us out and just pay the damn bill they were supposed to pay.
Easier said than done - for example:
You have a business which was review-bombed with 1-star reviews on Google Maps.
If you are in B2C, you are now bleeding money and good luck getting your entry removed from Google properties.
Maybe it should be made illegal to provide paid services without adequate customer support, just pushing the costs back onto the customer, which is what Google is doing, is pure fraud.