It's quite surprising. I wonder if the technical side and the PR side of the company just aren't sufficiently connected.
It would be beneficial to have unvarnished tweets from someone in a technical role, written for technical peers rather than the general public. The press and tech journalists can filter the jargon into something useful for customers. "Dashboards are showing ABC, we're trying XYZ, so far it's looking like LMN", even if the public don't understand what is being said, is more reassuring than a generic statement. It suggests competence and hints that yes, it really is a difficult problem.
It would be beneficial to have unvarnished tweets from someone in a technical role, written for technical peers rather than the general public. The press and tech journalists can filter the jargon into something useful for customers. "Dashboards are showing ABC, we're trying XYZ, so far it's looking like LMN", even if the public don't understand what is being said, is more reassuring than a generic statement. It suggests competence and hints that yes, it really is a difficult problem.