It’s $3/MAU for the users who are using a fullblown Matrix client like Element on the server. Meanwhile users who are coming in via the lightweight Chatterbox client are only $0.80/MAU. And users who come in via federation are free.
Yeah. I can’t see any of the clients who are using our live chat solution paying almost $1/customer for chat. That would raise the bills of many of our clients by thousands of dollars a month.
We’ll see how the pricing fares in practice.