The support reps are nice and will talk to you but can't do much. My experience has been the following:
I have Google One and it annoys me that the new Drive client automatically adds a shortcut to my favorites in Finder and Explorer everytime I restart my computer. Google has been made aware of this a year ago according to threads in their product forums from about a year ago (they have thousands of upvotes). They haven't done anything about it and I haven't heard any feedback from the request that the support rep forwarded to the product team.
So from my POV it looks like they have support staff that answers to your request, but they have basically no power in the company and can't make any decisions. They probably send their request into a void where they get ignored.
My guess is that the only way to work with Google as a business is to buy their services over a major partner that generates tens of millions in revenue per year and has a personal relationship with account managers at Google.
I have Google One and it annoys me that the new Drive client automatically adds a shortcut to my favorites in Finder and Explorer everytime I restart my computer. Google has been made aware of this a year ago according to threads in their product forums from about a year ago (they have thousands of upvotes). They haven't done anything about it and I haven't heard any feedback from the request that the support rep forwarded to the product team.
So from my POV it looks like they have support staff that answers to your request, but they have basically no power in the company and can't make any decisions. They probably send their request into a void where they get ignored.
My guess is that the only way to work with Google as a business is to buy their services over a major partner that generates tens of millions in revenue per year and has a personal relationship with account managers at Google.