I find that hard to believe because they can verify my identify when I sign up for an online bank, or apply for an apartment, or do anything else with the same information. I'm more inclined to believe it's not a priority, and don't care about making it better because the law doesn't say how good their service has to be, just that it exists. I'll note that when I sign up with the same information to their paid service as a trial, there's never any issue with verifying my identity.