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> Clicking "Remove address" only removes it from the list of addresses? Of course, addresses you ordered to in the past can not be deleted as they have to legally be stored together with other order information.

I agree. The author set out with an agenda and spun every step of the process in the most negative way they could come up with.

There are some legitimate complaints (wait time, for example) but it’s hard to take these articles seriously when it’s clear that the author started with a conclusion and tried to work backward to build a story around it.

Sadly, these articles get a lot of clicks and shares because “your data” has become a nebulous scare phrase in journalism and Amazon is a popular company to hate right now.

That said, I bet if any one of our own employers was subjected to the same treatment by the same author with the same agenda, we wouldn’t come out much better. If someone wants to smear a company, they will.

Data export can be very confusing for end users, especially when they discover things like their shipping record with old addresses isn’t deleted when they remove the address from their address book. The old shipping records are necessary for everything from customer support to warrant claims to fraud detection to recall notices to regulatory compliance. Trying to shame Amazon for literally just keeping shipping records is bananas.



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