"Measuring and Managing Performance in Organizations" by Robert Austin [Dorset House, 1996].
Austin, who at the time he wrote this was an executive with Ford Motors Europe, was working on his Ph.D. in Organizational Research at (I dimly recall) Carnegie Mellon. He writes about "measurement dysfunction", when human resources etc. policies drive organizations sideways, based on his application of Agency Theory (an offshoot of Game Theory) to incentive programs. This book is based on his dissertation. Very short. Extremely readable. Completely changed my worldview.
Austin, who at the time he wrote this was an executive with Ford Motors Europe, was working on his Ph.D. in Organizational Research at (I dimly recall) Carnegie Mellon. He writes about "measurement dysfunction", when human resources etc. policies drive organizations sideways, based on his application of Agency Theory (an offshoot of Game Theory) to incentive programs. This book is based on his dissertation. Very short. Extremely readable. Completely changed my worldview.