I think the key is that you have to read it when you are trying to collaborate with someone and you can't seem to communicate. In that moment, the guidance is a serious level up. If read outside of that context you'll say "well, yeah, sure, duh." In situ, it will help you better communicate (speaking and listening).
It's been a few years since I read this (when I briefly considered switching from software engineering to management) and the one thing that stuck is the advice to "start with heart" during your crucial conversations.
Trite indeed, but it's not a bad phrase to have bouncing around in your head before you have to deliver critical feedback or resolve an interpersonal conflict. Never forget you're talking to a fellow human.
I think the key is that you have to read it when you are trying to collaborate with someone and you can't seem to communicate. In that moment, the guidance is a serious level up. If read outside of that context you'll say "well, yeah, sure, duh." In situ, it will help you better communicate (speaking and listening).