I was just in a coffee shop the other day and a man was telling the clerk he called in an order, and they took it, and he is there to pick it up. The shop had no record of this, and the number that he called was not their number. He said that is really weird, I talked to someone and they took my order.
I remembered the dark pattern deployed by GrubHub, and googled the shop. Sure enough the number was the same as the one the man called. The shop had no idea that this was going on, and apparently GrubHub failed to forward that order. This is being done with little or no indication to either party that someone is in the middle.
Isn't this fraud, on the part of Google, Grub Hub, or both? The customer thinks they're dealing with the business, but one of these two services has MITM'd the service, passing themselves off as the business.
I remembered the dark pattern deployed by GrubHub, and googled the shop. Sure enough the number was the same as the one the man called. The shop had no idea that this was going on, and apparently GrubHub failed to forward that order. This is being done with little or no indication to either party that someone is in the middle.