No single Google employee can solve the "no recourse" part of accounts being removed when they trigger automated abuse systems, unless you expect them to be the only ones to maintain the support inbox for that recourse. Any change for the better has to be done by committee, legal, PR, etc. and unauthorized changes are surely going to be cause for termination and/or criminal proceedings against the rogue employee, depending on how much they changed things without permission.
I'm not talking about rogue employees, I'm talking about the team that was tasked with creating the system. Google pays them millions because Google needs them, that gives engineers a lot of leverage.
I don't know the specifics, though -- maybe the proposed project was much much worse and this is what the engineers were able to negotiate. But I kinda doubt it.
