I have a ~$300 Dymo paperweight on my desk - it broke years ago under warranty but they wouldn’t replace it without somehow proving that I had only been using their labels (at approx 150-750% the price of other perfectly good labels).
These dorks won’t even sell me a replacement gear when their low quality plastic is the reason it broke in the first place. It’s got a D shaped slot & I haven’t been able to find a replacement.
I guess I don’t really hate on them for my situation. They made a fairly decent product (the rest of my 4XLs did very well over many years and tens of thousands of labels).
But this RFID thing is really wild, seems like maybe they are making the absolute worst possible choice here. There absolutely will be a hack around this and I expect Dymo will be stuck holding labels nobody’s willing to pay for at an even higher inventory cost.
And? What good does that do someone in his position? Seriously, the time and effort to pursue action is worth more than the product itself by several orders of magnitude. I am fairly certain that corporations behave this way because they know that 99.9999% of their customers will not fight for justice, and they can afford to grease a squeaky wheel or two.
"Verify Company Name is denying the warranty claim in violation of the Magnuson-Moss Warranty Act?"
That will probably get them to say, "No, but we'll do a goodwill repair/exchange this one time for you."
Cost: 30 seconds to type and click send.
If they don't budge, then contact the state's Attorney General, and lodge a complaint with the FTC. I've never gone the AG route, but the FTC has an online form and it's very easy to use. When buying a vehicle and the dealer did something illegal, my state had a form that was also very easy to find and use.
It just depends if you want to be someone who accepts getting pushed over and being ignorant of their resources, or if you want to spend a few minutes and do something that might have an impact.
Everyone has leverage in one form or another; it just depends if they want to look for it.
As for suing, I've never actually had to sue any companies, because I explained how I would file, how I would win, and how I would collect what I am owed if they didn't cut a check as ordered by the court's judgment.
These dorks won’t even sell me a replacement gear when their low quality plastic is the reason it broke in the first place. It’s got a D shaped slot & I haven’t been able to find a replacement.
I guess I don’t really hate on them for my situation. They made a fairly decent product (the rest of my 4XLs did very well over many years and tens of thousands of labels).
But this RFID thing is really wild, seems like maybe they are making the absolute worst possible choice here. There absolutely will be a hack around this and I expect Dymo will be stuck holding labels nobody’s willing to pay for at an even higher inventory cost.