With all this lamentation about electronics stores of years past, nothing will compare to the malicious incompetence of car dealerships and service departments. Their business model these days is “if we all keep behaving badly together, consumers will have no choice but to accept our lies, markups, and chicanery”. The dealer groups paying politicians through campaign contributions to allow them to block manufacturer-direct sales (look up how you can’t buy a Tesla in Michigan, home of The Motor City, for example) is just the cherry on top.
Buying a new car is one of my absolutely least favorite things to do - even worse then doing my taxes. I will avoid it at all costs.
Current vehicle is coming up on 10 years old, hoping to get another 10 out of it - not because I can't afford a new one (I can), but because I feel like I have to take a shower every time I walk out of a car dealer.
LOL, I spent a number of years working with some very adept sales people. I was in a supporting role, but learned a ton.
For a while, I was buying cars for people because they hated it. I would save them a ton, and get a nice spiff for each one.
What I did was work through their whole process and then work them, usually getting out of there at invoice plus a few percent. Average deal took 4 to 6 hours. And the work would involve a dry run purchase somewhere other than where the target buy would happen. Sometimes a second one just find where the pivot points are and what it takes to swing them in buyers favor.
Started the whole thing on a new Expedition purchase in the '00s. It worked well, the MSRP was something like $45K, and I got the rig for $32K and some change. Not all the deals were that dramatic. Depended on the target car and time of year, but there was always mid to high 4 figures that could come out of the deal.
I've never purchased a new car for myself since. And I quit doing it for others a few years in.
The whole thing is generally terrible. While it was a sort of sport, fine! Game on. But it got soul draining very quickly.
Many dealers have responded with a hard line, "no bullshit" kind of approach, being willing to push people away and just take the ones who will pay and appreciate a smooth transaction. And those people will just pay more and just don't generally care.
And no judgement. That's worth... about mid to high 4 figures apparently.
Right now? No way. Sellers have all the advantages, and even better used car deals are crazy due to the shortages and the impact all that has on car pricing.
Could not imagine attempting it again today. Would be a mess, and probably would get told to pound sand. Look at the Ford dealers putting the squeeze on people who pre-ordered the EV F150! Pay an extra $30k right now, or continue to wait for it... Brutal.
> Buying a new car is one of my absolutely least favorite things to do
It's still annoying, but do it online and have your own financing.
Most dealerships are stupid, but a couple have figured out that if they offer a reasonable price online they can move cars with very little touch.
Having your own financing prevents idiocy from when you walk into the dealership to sign the paperwork. Unless the dealer has something special, you're never going to do better than your own financing.
Do be aware, buying a car right now is simply totally apeshit. Until the supply and demand equilibrate, things are going to be weird.
