I see no reason to doubt her story. When someone says "something bad happened to me" then "I don't think it did, prove it" is quite rude in my opinion.
On the other hand, I also see no direct connection to Google. The victim also said in the comment chain:
> also to be clear I have been on Google support and Pixel support dozens of time all week BEFORE the hack happened, asking them to investigate why my phone marked delivered by FedEx 'disappeared' at the warehouse. At any time someone could have offered me any security advice?!
This could just as easily be a delivery driver or warehouse worker stealing the phone and putting fake info on the website. I don't think Google's workers would be dumb enough to do this to their customers' phones, my suspicion is that it went wrong somewhere in the supply chain.
Either way, Google is responsible for their warranty and return policy. If the delivery driver stole her phone or if someone broke into the delivery warehouse, that's on Google picking bad logistics partners. If the repair company Google partners with is doing this, the problem is with Google. If someone over at Google itself is doing this than that's an even bigger problem.
Either way, I hope the victim can get the help she needs and that Google finds the problem and prevents it from happening to anyone else. Not that I have high hopes for Google's support team taking this seriously…
To be clear, I'm not accusing the poster of being a liar. But remember that companies are made of people, and it's not fair to accuse them of doing something nefarious, or perhaps even criminal, without at least a modicum of evidence. Social media is a powerful tool for generating both influence and motivation; we are not well-served by stirring up angry mobs over naked accusations, especially over something that might even be a misunderstanding.
I'm willing to disambiguate between a company and its employees provided that the company identifies the employee by name, gives an appropriate punishment, and puts into place practices to mitigate damage in the future.
Until they do, the company is represented by its employee. The 'corporate veil' works both ways after all.
Even after identification the company still bears responsibility, given individuals act within processes and controls established by the company. If these are not sufficient (and that’s a very small if in the presence of faults) then the company is as culpable as the employee and is definitely the one who is culpable as far as the customer is concerned. The employee responsibility is for the company itself to pursue in a different process to making its customer whole.
Companies tries to do many thing to hide crimes and its not the first time. Apple, probably in 2016, tried to hide their malice when they paid millions to their own tech who posted a customer's nude on Facebook. And why do you need modicum when she has already mentioned fedex related thing and she is not the first one to find such issues?
> The tech giant agreed a settlement with the 21-year-old after two employees at a repair facility uploaded the images from a phone she had sent to Apple to be fixed, resulting in “severe emotional distress”.
> The incident emerged during a legal dispute between Pegatron, which had reimbursed Apple for the settlement, and its insurers, which in turn refused to foot the bill. Apple was not directly named in the lawsuit, and was referred to simply as a “customer” throughout, in an effort to keep the matter confidential.
> And why do you need modicum when she has already mentioned fedex related thing and she is not the first one to find such issues?
Because there is plenty of wrong information, whether misinformation or disinformation, flying around the internet.
Perhaps even in your comment, when you claimed
> Apple, probably in 2016, tried to hide their malice when they paid millions to their own tech who posted a customer's nude on Facebook.
> Apple paid an unknown multimillion-dollar sum to a woman after iPhone repair technicians uploaded nude photos from her phone to Facebook. The Telegraph reported the 2016 payment based on court documents recently tied to Apple’s name, and Apple confirmed the incident in a statement to The Verge.
I think this will suffice. I read it and the verge seems to be legit thing to trust.
Did you even read my comment? I linked directly to the telegraph article that the Verge sources from.
And you wrote that Apple paid the technicians who uploaded the woman’s media to Facebook, when that is not written anywhere.
To summarize
1: you ask otterley why they would need a modicum of evidence to believe something
2: in the same comment, you post misinformation or disinformation
3: you are presented with a request for the source of the erroneous information you posted. You are also presented with a source regarding the same incident that portrays a different sequence of events.
4: you then post another article which links back to the original source that was already presented to you, but which still does not claim what you originally claimed.
5: this is why otterley says you need a modicum of evidence
Ok, first of all you said its a misinformation and disinformation and I provided the verge link where they says exactly "Apple confirmed the incident in a statement to The Verge." And now you are saying "you then post another article which links back to the original source that was already presented to you, but which still does not claim what you originally claimed." Yes it links back but it also mentions they have confirmed it with apple.
You are intentionally trying to summarize in a way that favors you tbh . Also i trust verge over some random people on internet trying to say its misinformation or disinformation. And regarding the first one I already mentioned the fedex thing.
1. You claimed "Apple, probably in 2016, tried to hide their malice when they paid millions to their own tech who posted a customer's nude on Facebook."
2. You are asked to substantiate above claim.
3. You could not (your verge link says no such thing), so you simply chose not to address the misinformation or disinformation that you posted.
A simple "I was incorrect about my recollection of this event" would have sufficed.
1. "Apple paid millions after iPhone repair techs posted a customer’s nude photos to Facebook"
2. "The incident became public because Pegatron reimbursed Apple for the settlement, then sued its own insurance provider for refusing to cover the payment."
3. " The Telegraph reported the 2016 payment based on court documents recently tied to Apple’s name"
4. Apple confirmed the incident in a statement to The Verge.
Doesn't this imply
Apple, probably in 2016, tried to hide their malice when they paid millions to their own tech who posted a customer's nude on Facebook.
Ok, by 4 it is confirmed that the source (Telegraph) you have mentioned is correct right? Yes I am holding a premise that the verge is legit source. By 1 they paid millions and their tech posted a customer's nude photo on facebook. I said they hided the statement because of 2.
If your phone disappears after being delivered to the warehouse, what evidence would you like to see? There’s precious little you can show/do. Maybe a screenshot of an online delivery receipt?
Don’t forget the story of our previous cybersecurity lead of the nation, Rudy Giuliani, that posted a link by mistake by not having a space after a period and g-20.In became a link and someone bought the domain and Rudy blamed Twitter employees for sabotage.
On the other hand, I also see no direct connection to Google. The victim also said in the comment chain:
> also to be clear I have been on Google support and Pixel support dozens of time all week BEFORE the hack happened, asking them to investigate why my phone marked delivered by FedEx 'disappeared' at the warehouse. At any time someone could have offered me any security advice?!
This could just as easily be a delivery driver or warehouse worker stealing the phone and putting fake info on the website. I don't think Google's workers would be dumb enough to do this to their customers' phones, my suspicion is that it went wrong somewhere in the supply chain.
Either way, Google is responsible for their warranty and return policy. If the delivery driver stole her phone or if someone broke into the delivery warehouse, that's on Google picking bad logistics partners. If the repair company Google partners with is doing this, the problem is with Google. If someone over at Google itself is doing this than that's an even bigger problem.
Either way, I hope the victim can get the help she needs and that Google finds the problem and prevents it from happening to anyone else. Not that I have high hopes for Google's support team taking this seriously…